Frequently Asked Questions

Yes, you can buy through our website without any problem but only if you leave the tenth in custody, since no shipments are made abroad. Instead, you will receive a certificate of custody proving that you are the owner of that tenth.

Yes, you can only buy lottery through our website if you register with us. It is very easy and you can do it in just two steps if you have a Gmail or Facebook account. Otherwise, you will have to complete the registration process by entering your details manually.

Currently you can buy Christmas and Child lottery. We hope to expand our range of services very soon. Stay connected!

The only means of payment enabled on our website is the credit / debit card enabled to carry out online transactions. Payment is made through the RedSys payment platform that offers all the security guarantees. 

In the event that your tenth is awarded, we will contact you to notify you via email and we will pay you the amount of the prize to the account number that you indicate.

If we do not have the tenth that you are looking for online, contact us through WhatsApp or contact form and we will try to give you the tenth that you want. In case it is not available, we will offer you an alternative that you like.

If you have forgotten your password, on the Customer Area screen, click on the text "I have forgotten my password" and we will send you an email to your account, providing you with a link so that you can change it. Once the new password has been established, you will be able to enter your user account again normally.

It is very simple, on the Customer Area screen click on "I have forgotten my password"

From your user account, enter the "Your data" tab and there you will be able to modify all the fields that you need to update, including the password of the user account.

Be patient, between the order being placed and until it is finally processed, it may take up to 24 hours. However, we will notify you via email as soon as it has been processed.

Check the SPAM folder inside your email as it may be that the communications are reaching that folder. If this is not the case, you can find us in the administration WhatsApp, in the mail [email protected] or by filling in the contact form on our website.

Yes, at Lotería El Ferial 7 we only use bank cards because we consider it the safest and fastest method for our customers.

No, there is no type of surcharge for the procedures carried out. The only extraordinary cost you can have is € 6 for shipping costs, if you select the courier as the shipping method. 

On the contrary, if you select “Leave ticket in custody”, you will leave your bet in custody without any additional cost.

You can review all your purchases and plays within your personal area, by clicking on the button my orders. There you will find all the history of your plays.

We will write you an email notifying you of the prize and requesting an account number to proceed with the payment of the prize in your tenth.

There would be no problem as long as you send a form indicating the data of the second holder and a copy of both ID's. In this way you will receive a certificate of custody in the name of both. In case of being awarded, two account numbers will be required and the amount will be credited to each of the accounts.

It is very simple, if your ticket has been awarded below € 2.000, it will be charged directly to the lottery administration.

In the event that your tenth is in custody and the custody certificate is issued to several holders, a bank transfer will be made to the holders indicated in the certificate.

In the case of prizes of more than € 2.000, all ticket holders must appear at the bank or must issue a power of attorney of representation.

If you have the tenth physically with you and the individual prize is less than € 2.000, you can collect it in any official administration of State Lotteries and Betting.

On the contrary, if the prize is equal to or greater than the amount mentioned above, you will have to go to your bank branch.

In case you have the tenth in custody with us, if it is less than € 2.000, we will send you the prize by bank transfer to the account number you indicate.

If your prize is higher, we at El Ferial 7 lottery administration will contact you to inform you of the procedure to follow.