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FAQs

OFFICIAL POINT OF SALE Lottery Administration 99630

El Ferial 7 » FAQs

FAQ's Giveaways

SHIPPING FAQ'S

FAQ'S THE FERIAL 7 ONLINE

FAQ's Giveaways

Every day of the week there is a raffle waiting for you:

  • Monday: Bonoloto 
  • Tuesday: Euromillions, Bonoloto
  • Wednesday: Bonoloto
  • Thursday: Primitiva, Bonoloto, Thursday National Lottery
  • Friday: Euromillions, Bonoloto
  • Saturday: National Lottery on Saturday, Primitiva, Bonoloto
  • Sunday: The fat man from La Primitiva

Bonoloto: From Monday to Saturday. The terminal closes at 21:00 p.m. and a draw is held at 21:30 p.m.

Primitive: Thursdays and Saturdays. Bets can be placed until 21:15 p.m. and the draw is held at 21:40 p.m.

The Fat Man of the Primitive.  Bets can be made until 21:00 p.m. and the draw is held on Sundays at 21:30 p.m.

Euromillions. Bets can be made until 20:30 p.m. and the draw is held on Tuesdays and Fridays at 21:30 p.m.

National Thursday Lottery. It takes place weekly at 21:00 p.m. and the closing of the sale of tickets is at 20:30 p.m.

National Lottery on Saturdays. Weekly on Saturdays at 13:00 p.m. and sales until 12:30 p.m. 

If you have your ticket with you and, for any reason, it is damaged, the first thing you should do is approach any official administration of State Lotteries and Betting. In it, first of all, they will try to scan or manually enter the ticket number and, if this is not possible, the ticket will have to be sent to Loterías y Apuestas del Estado for verification, after filling in a form. If SELAE determines the authenticity of the ticket, after three months have elapsed from the draw held, the prize will be reimbursed directly from Loterías y Apuestas del Estado.

As you can see, a damaged ticket is a problem. If you have it with you, be very careful and keep it as it deserves and, if not, save yourself risks and try our ticket custody service with the same guarantees as the physical ticket.

Yes, you can buy through our website without any problem but only if you leave the tenth in custody, since no shipments are made abroad. Instead, you will receive a certificate of custody proving that you are the owner of that tenth.

Yes, you can only buy lottery through our website if you register with us. It is very easy and you can do it in just two steps if you have a Gmail or Facebook account. Otherwise, you will have to complete the registration process by entering your details manually.

Currently you can buy Christmas and Child lottery. We hope to expand our range of services very soon. Stay connected!

The only means of payment enabled on our website is the credit / debit card enabled to carry out online transactions. Payment is made through the RedSys payment platform that offers all the security guarantees. 

In the event that your tenth is awarded, we will contact you to notify you via email and we will pay you the amount of the prize to the account number that you indicate.

If we do not have the tenth that you are looking for online, contact us through WhatsApp or contact form and we will try to give you the tenth that you want. In case it is not available, we will offer you an alternative that you like.

If you have forgotten your password, on the Customer Area screen, click on the text "I have forgotten my password" and we will send you an email to your account, providing you with a link so that you can change it. Once the new password has been established, you will be able to enter your user account again normally.

It is very simple, on the Customer Area screen click on "I have forgotten my password"

From your user account, enter the "Your data" tab and there you will be able to modify all the fields that you need to update, including the password of the user account.

Be patient, between the order being placed and until it is finally processed, it may take up to 24 hours. However, we will notify you via email as soon as it has been processed.

Check the SPAM folder inside your email as it may be that the communications are reaching that folder. If this is not the case, you can find us in the administration WhatsApp, in the mail [email protected] or by filling in the contact form on our website.

Yes, in Lotería El Ferial 7 We only use the bank card because we consider it the safest and most agile method for our clients.

No, there is no type of surcharge for the procedures carried out. The only extraordinary cost you can have is € 6 for shipping costs, if you select the courier as the shipping method. 

On the contrary, if you select "Leave ticket in custody", you will leave your bet in custody without any additional cost.

You can review all your purchases and plays within your personal area, by clicking on the button my orders. There you will find all the history of your plays.

We will write you an email notifying you of the prize and requesting an account number to proceed with the payment of the prize in your tenth.

There would be no problem as long as you send a form indicating the data of the second holder and a copy of both ID's. In this way you will receive a certificate of custody in the name of both. In case of being awarded, two account numbers will be required and the amount will be credited to each of the accounts.

It is very simple, if your ticket has been awarded below € 2.000, it will be charged directly to the lottery administration.

In the event that your tenth is in custody and the custody certificate is issued to several holders, a bank transfer will be made to the holders indicated in the certificate.

In the case of prizes of more than € 2.000, all ticket holders must appear at the bank or must issue a power of attorney of representation.

If you have the tenth physically with you and the individual prize is less than € 2.000, you can collect it in any official administration of State Lotteries and Betting.

On the contrary, if the prize is equal to or greater than the amount mentioned above, you will have to go to your bank branch.

In case you have the tenth in custody with us, if it is less than € 2.000, we will send you the prize by bank transfer to the account number you indicate.

If your prize is higher, from the lottery administration The Ferial 7 We will contact you to inform you of how to proceed.

FAQ's Shipping

Our administration offers two different shipping methods to suit all needs:

  • Tenth in custody without any shipping cost or handling fee. After the purchase, you will receive a certificate proving that you are the owner of the tenth. We, for our part, will keep your tenth in the safe and we will notify you if your tenth is awarded. This is the preferred shipping method for our customers who play tenths with other people, in this way, all the owners of the tenth have their share safely.
  • Shipping by courier service. If you prefer the traditional option and have it at home, we will send it to you by courier at home, at an additional cost of 6 euros, within 48 to 72 hours.

At the end of any purchase we will always ask you the shipping method you want to use:

  • Shipping by courier.
  • Leave the ticket in custody in the lottery administration.

No, in no case will you have to go through the lottery administration to collect a ticket that you have left in custody. We will guard it until the raffle is held and, if it has been awarded, we will notify you by email.

No, the tenth email is not sent home, it remains in the administration until the draw is held. What you will receive is a certificate proving that you are the owner of said ticket. In case it is awarded, we will let you know!

FAQ's The Ferial 7 Online

Yes, you can buy through our website without any problem but only if you leave the tenth in custody, since no shipments are made abroad. Instead, you will receive a certificate of custody proving that you are the owner of that tenth.

Yes, you can only buy lottery through our website if you register with us. It is very easy and you can do it in just two steps if you have a Gmail or Facebook account. Otherwise, you will have to complete the registration process by entering your details manually.

You can currently buy Christmas Lottery and Children's Lottery. We hope to expand our range of games very soon. Stay connected!

The only means of payment enabled to carry out online transactions on our website is by credit / debit card. Payment is made through the RedSys payment platform that offers all the security guarantees. 

If you have the tenth physically with you and the individual prize is less than € 2.000, you can collect it in any official administration of State Lotteries and Betting.

On the contrary, if the prize is equal to or greater than the amount mentioned above, you will have to go to your bank branch.

In case you have the tenth in custody with us, we will contact you to notify you via email. If it is less than € 2.000, we will send you the prize by bank transfer to the account number you indicate.

If your prize is higher, from the lottery administration The Ferial 7 We will contact you to inform you of how to proceed.

If we do not have the tenth that you are looking for online, contact us through WhatsApp or contact form and we will try to locate the tenth that you want. In case it is not available, we will offer you an alternative that you like.

If you have forgotten your password, on the Client Area screen, click on the text "I have forgotten my password" and we will send an email to your account, providing you with a link so that you can change it. Once the new password has been established, you will be able to enter your user account again normally.

It is very simple, on the Customer Area screen click on "I have forgotten my password"

From your user account, enter the "Your data" tab and there you will be able to modify all the fields that you need to update, including the password of the user account.

Be patient, between the order being placed and until it is finally processed, it may take up to 24 hours. However, we will notify you via email as soon as it has been processed.

Check the SPAM folder inside your email as it may be that the communications are reaching that folder. If this is not the case, you can find us in the administration WhatsApp, in the mail [email protected] or by filling in the contact form on our website.

Yes, in Lotería El Ferial 7 We only use the bank card because we consider it the safest and most agile method for our clients.

No, there is no type of surcharge for the procedures carried out. The only extraordinary cost you can have is € 6 for shipping costs, if you select the courier as the shipping method. 

On the contrary, if you select "Leave ticket in custody", you will leave your bet in custody without any additional cost.

You can review all your purchases and plays within your personal area, by clicking on the button my orders. There you will find all the history of your plays.

We will write you an email notifying you of the prize and requesting an account number to proceed with the payment of the prize in your tenth.

You just have to send us an email to the mail [email protected] indicating the data of the second holder and a copy of both DNI's. In this way you would be sent a certificate of custody in the name of both. In case of being awarded, two account numbers will be required and the amount will be paid in each of the accounts.

It is very simple, if your ticket has been awarded below € 2.000, it will be charged directly to the lottery administration.

In the event that your tenth is in custody and the custody certificate is issued to several holders, a bank transfer will be made to the holders indicated in the certificate.

In the case of prizes of more than € 2.000, all ticket holders must appear at the bank or must issue a power of attorney of representation.

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